ScriptLogic is now Quest Software

Spotlight on Messaging FAQs

• How many different products will I have to learn for my many messaging platforms?
  • The console simplifies troubleshooting and diagnosis with a comprehensive view of an organization’s messaging components from one interface. Platform‐specific diagnostics depict the flow of data through the Exchange, BlackBerry and OCS servers using flow charts, graphs and icons to locate issues quickly. Bottlenecks are highlighted in yellow and red, allowing administrators to drill down for accurate problem resolution.


• Is Spotlight on Messaging difficult to deploy?
  • Administrators can accelerate their time to diagnose and resolve messaging issues by using one tool to manage multiple platforms. Leveraging a familiar interface also allows for deployment and collection of meaningful diagnostic data within minutes of installing – with little impact on the environment.
    


• Does Spotlight on Messaging utilize agents?
  • Administrators can accelerate their time to diagnose and resolve messaging problems with SOM’s agentless architecture. Rapid deployment and diagnostic data collection minimize the impact on the environment.
    


• Who do I contact if I have any support related issues?
  • Spotlight on Messaging is supported by Quest Software and can be reached at http://support.quest.com/ or 1.800.306.9329 (949.754.8000).

General Licensing Information

• How are licenses delivered?
  • Once your order has been processed you will receive your license code or file by e-mail.


• How can I add more licenses?
  • The process is the same for all products, contact your reseller or ScriptLogic representative to purchase more licenses. ScriptLogic can be reached at contact us page. When your order has been processed you will be provided with a new electronic license for the total quantity of licenses you purchased.


• Do you offer any types of discounts?
  • Discounts are available for customers buying larger quantities of each product. See below for more details. Special pricing may be available through one of our Platinum or Gold Resellers. Not only do they provide efficient and effective support on a local level, but they may offer discounts from the published price.


• What about shrink-wrap product?
  • ScriptLogic does not sell any of its products with shrink-wrap packaging. All delivery of software and licenses is electronic.


• Can I just lease your software for a specific project?
  • Yes, some products are available to consultants for use in short-term projects. Ask your ScriptLogic representative for more information on ScriptLogic's Consultant License.


• Can ScriptLogic licenses be used worldwide?
  • No. ScriptLogic licenses by region. For example, if you acquired the licenses from the North America, you can only use those licenses in North America. The same concept applies for: (1) Europe, Middle East, and Africa, (2) Asia Pacific and (3) Latin America.