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ITIL Solutions
The Standard
The IT Infrastructure Library (ITIL) is a series of books developed by the Office of Government Commerce, or OGC, (a part of the UK government) in response to the growing dependency on IT and embodies best practices for IT Service Management.
ITIL is gaining worldwide adoption by organizations as a non-regulatory "best practices" implementation ensuring the business needs of an organization are properly met by IT.
The Challenge
Because ITIL is a set of best practices, the listed objectives are product-independent and give no specific implementation method. Successful implementation of ITIL best practices requires software-based tools to effectively deploy procedure-level processes to IT staff.
The Solution
ScriptLogic solutions can assist in implementing the processes in several ITIL disciplines to bring every aspect of an organization’s Windows network into compliance in the areas of Active Directory, server and desktop security. ScriptLogic solutions specifically aid in the implementation of the following ITIL processes:
Release Management – Plan a proper release of Group Policy changes using Active Administrator’s Offline Repository and RSoP functionality. Plan desktop configuration change releases with Desktop Authority’s exclusive Validation Logic.
Change Management - Active Administrator standardizes change procedures within Active Directory through auditing and reporting of all AD management.
Configuration Management - Enforce delegation configuration within AD with Active Templates using Active Administrator.
Incident Management - Minimize end-user impact when client-side incidents arise by immediately supporting clients with Desktop Authority’s Remote Management client.
Problem Management - Properly diagnose and identify problems on client machines using Desktop Authority’s Remote Management client.
Availability Management - Maximize AD availability by backing up and restoring both AD and Group Policies with Active Administrator. Likewise, maximize file server availability by backing up and restoring NTFS permissions with Security Explorer.
Security Management - With Active Administrator, enforce established security levels within AD using Active Templates.
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Compliance Center
