Versions
Whether you are looking to make the move from managing your help desk through a homegrown solution or you currently have an enterprise solution that is too complex and costly…we can help. With three editions to choose from, plus the ability to add modules individually, you can create the perfect help desk solution to address your business needs.
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Standard Edition
Optimize help desk efficiency and provide a secure, productive and efficient working environment. Help Desk Authority Standard Edition provides a fully customizable and robust help desk product with full access through a Windows and Web console. Learn more
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Professional Edition
Enhance your help desk with all of the features of the Standard Edition plus Active Directory integration, customer self-service, automatic escalation of tickets, email integration and more. Learn more
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Enterprise Edition
Streamline the entire help desk process with an all-encompassing help desk solution that builds on the Professional Edition to include integrated asset management, end user password self-service, and full featured remote support. Learn more
Popular Features
Discover the features that make Help Desk Authority the help desk tool of choice for so many IT professionals.
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Full Customization
Create customized screen layouts and views without any programming knowledge needed. Track data specific to your business including the ability to define required data.
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Multiple Interfaces
With a full featured Windows and Web interface, plus mobile access through an iPhone client, Help Desk Authority allows you to manage your help desk from anywhere, at any time.
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Knowledge Base
Easily create knowledge base articles from issues. Keep articles private for agent use or make them publically available through the self help web portal to reduce service requests.
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Issue Escalation
Define the rules and conditions when issues should be escalated. Automatically notify technicians and/or end-users when defined criteria are met.
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End User Self-Service
Provides end users the ability to create and manage their own issues and service requests and search the knowledge base to resolve issues on their own.
- View a full list of Help Desk Authority's features »
Product Resources
Learn more about Help Desk Authority by downloading the case study, reviewing the product comparison matrix, or learning more about how Help Desk Authority integrates with the PacketTrap IT Network Management Solution.
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Case Study
Learn how other companies have become successful using Help Desk Authority manage their help desk.
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Product Comparison
Which version of Help Desk Authority is right for you?
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White Papers
Find out what’s new in Help Desk Authority 8.2
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Product Integration
Find out more about help desk and network management integration
