Easily Identify, Track, and Resolve Issues Faster

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  A Single Console for Your Help Desk

  Manage incidents as well as routine service requests, assets, and even knowledge in a single, intuitive console.

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  Create and Capture Help Desk Tickets

  Submit tickets via template, e-mail (which can be routed to different technicians), the self-service web portal and automatic network alerts. Assign tickets with business rules and prioritize requests with auto escalation. Users can accept or reject a ticket’s resolution through an email prompt.

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  Stay on Top of Requests

  Generate reports, customize dashboards or use pre-configured graphs to track tickets, statistics and service levels. Stay in the loop by scheduling reports or generating them automatically. Get info when you need it; access Help Desk Authority from a Windows console, Web or iPhone client interface.

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  Integrate with Active Directory

  Take requests a step further by integrating Active Directory to sync user and organizational data; Help Desk Authority users and administrators will receive the added benefit of single sign-on capabilities.

• Next: Fit the Help Desk to your business