Microsoft Windows 2003 Server (32 and 64 bit) (Service Pack 2)
Microsoft Windows 2008 Server (32 and 64 bit) (Service Pack 2)
Microsoft Windows 2008 Server R2 (Service Pack 1)
Microsoft Windows XP Professional (Service Pack 3 or higher)
Microsoft Windows Vista (32 and 64 bit) (Service Pack 2)
Microsoft Windows 7 (32 and 64 bit) (Service Pack 1)
Software Requirements
Microsoft .Net 3.5 Framework is required for Help Desk Authority. This is installed as part of the Help
Desk Authority application. If the Microsoft .Net Framework is already present on the machine, the Help
Desk Authority installation program will not install that package.
The .Net Framework is also available for free as a download from Microsoft.
100 MB or higher (MSI Client only)
200 MB or higher (Basic Installation)
300 MB or higher (Full Installation)
Processor speed
1.2 GHz
2 GHz or higher
RAM requirements
1 GB
1 GB or higher
Video color
256 colors
High color (16 bit) or better
Video resolution
1024 x 768
1280 x 1024
Database Support
Microsoft SQL Server 2005 (32 and 64 bit)
Microsoft SQL 2005 Express
Microsoft SQL Server 2008 (32 and 64 bit)
Microsoft SQL Server 2008 R2 (32 and 64 bit)
Microsoft SQL 2008 Express
Microsoft SQL 2008 Express R2 (32 and 64 bit) (If you do not have any Microsoft SQL Server versions installed, you will be given a link to install SQL 2008 Express during installation)
Web Server
IIS 7
IIS 6 (Win 2003)
Browser Support
HDAccess:
Microsoft Internet Explorer 7/8/9
Mozilla Firefox 3.6/4
Google Chrome 11
Apple Safari 5
HDWeb:
Microsoft Internet Explorer 8
Microsoft Internet Explorer 9 (Compatibility View mode only)
Features and Benefits
